Privacy Policy

This Privacy Notice for Rockingham Forest Trust, Stanwick Lakes is written to comply with the Data Protection Act 2018 and other related legislation.

This brings the way we hold, process and use your data up to date taking into account advances in technology.

Please read this privacy statement carefully to understand how Rockingham Forest Trust will collect, use, manage, protect and share your personal data, as we understand that this is important to you.

We have a legitimate interest to collect your data, as we need this to be able process your details and this will only be stored for as long as necessary. This length of time will vary, depending on the reason that we have collected it, in cases of Health and Safety, this could be permanently.

Our legitimate interests are as follows:

  • Selling and supplying goods and services to our customers
  • Protecting customers, employees and other individuals and maintaining their safety, health and welfare
  • Promoting, marketing and advertising our products and services
  • Complying with our legal and regulatory obligations
  • Preventing, investigating and detecting crime, fraud or anti-social behaviour, including working with law enforcement agencies
  • Handling customer contacts, queries, complaints or disputes
  • Effectively handling any legal claims or regulatory enforcement actions taken against Rockingham Forest Trust
  • Fulfilling our duties to our customers, colleagues and other stakeholders.

How we collect and store data

We collect data about you in several ways: –

  • When you express interest about our products, courses or services
  • When you communicate with us via our website / by telephone / email, when you make purchases online or when you raise concerns or make enquiries
  • When consent is given for marketing purposes
  • When you contract to supply or receive a service from us

We hold data securely for the amount of time shown in our Document Retention Schedule, please contact us at the address below for a copy of this document should you wish to view it.

What we collect

We may collect the following personal data about you: –

  • Personal identifiers and contacts (such as your name, address, telephone numbers, email address)
  • Sensitive personal data concerning your health, any disability
  • Safeguarding information
  • Financial information (bank details, payment card details)
  • CCTV footage

Most of the information we collect, we will get directly from you. There may be occasions when we get it from other sources.